Frequently Asked Questions
If you can not find your answers here, please do not hesitate to reach out via email!
"Are there any age restrictions to receive certification?"
There is no minimum age requirement for our provided classes. This being said, the participants are required to demonstrate proficiency performing the skills portion in order to pass - Chest compressions, back blows and choking for example.
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Typically, most mature youth who are at least 12 years old can handle it. However, there are young kids who may be 10 or 11 and more mature than some who are older.
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There is a Under 18 Year Old waiver that is required for any participants under 18 years of age.
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If you have questions about your child's ability to perform the skills, please contact us to discuss!
"What is your affiliation?"
We are a Licensed Training Provider (LTP) for the American Red Cross and Licensed Training Center (TC) for the Health Safety Institute (HSI). LTPs/TCs are capable of instructing courses provided by the American Red Cross and Health Safety Institute respectively, including, but not limited to, Adult, Child and Pediatric First Aid, CPR/ AED as well as Basic Life Support. We are not currently affiliated with the American Heart Association.
"What is a Blended Learning Class?"
A Blended Learning (BL) class gives students the ability to complete a large portion of the training online, at their own pace, then attend an in-person skills session. The online portion can range from 30 minutes to two hours depending on technology limitations and familiarity with the skills. The in-person session is typically between two and three hours in duration; this is largely dependent on the number of students per class.
"How long are certifications valid?"
Red Cross certifications are valid for two years from the date of your training. All certificates are received digitally and sent to your email within one business day after the successful completion of class.
If you lost your certificate, you can find it online on the American Red Cross website.
"I did not receive the Blended Learning (BL) link after I booked the class. What should I do?"
You should have received two emails. First a confirmation email with receipt, and second an email with the link to your class. Please allow 24 hours from the time of registration to receive your BL link. If it is beyond 24 hours since your registration, check your spam folder. If the link is not in your Spam inbox, please contact us right away.
"I'm having issues with the online learning, who do I contact?"
Technical issues with the online learning must go through the American Red Cross. Please be aware that they have a standard maintenance window of 4AM-6AM EST on Saturdays. If you have having difficulty accessing the site during that time period, please wait until outside that window and refresh the page.
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If you are having technical issues, please contact the Training Support Center:
Call: 800-RED-CROSS (800-733-2767)
"Are there any hidden or extra fees?"
There are no additional or hidden fees to register for a course and see it to completion; outside any situations of needing to reschedule. All processing fees and online training fees are included in the price of all courses we offer.
For rescheduling, please see our Scheduling Policies section.
"I started my online training but I lost the link to the American Red Cross Learning Center."
After you created your account with the American Red Cross with the link that was sent to you via email after registering for a course, you can log in at the American Red Cross Learning Center using the link below.